Privacy Policy

1. Introduction

Regal Roams Safari ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out inquiry or booking forms
• Subscribe to our newsletter
• Contact us via email or phone
• Create an account on our platform

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Travel preferences and special requirements
• Passport information (for travel bookings)
• Payment information (processed securely through third-party payment processors)
• Emergency contact details

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services: Processing bookings, managing reservations, and coordinating safari experiences
• To communicate with you: Responding to inquiries, sending booking confirmations, and providing customer support
• To improve our services: Analyzing website usage to enhance user experience and develop new features
• To send marketing communications: With your consent, we may send newsletters, promotional offers, and safari travel tips (you can opt-out at any time)
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (lodges, guides, transportation providers, payment processors)
• Business Partners: Safari lodges, conservation organizations, and local communities we work with
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@regalroams.africa
• Phone: +254 796 859 939
• Address: Nairobi, Kenya